Refund Policy

Thank you for ordering with www.yavis.restaurant . We strive to provide excellent service and ensure your satisfaction with every order. Please read our refund policy carefully:

1. Order Cancellation:
   • You can cancel your order without any charge before it has been confirmed by the restaurant. Once the restaurant confirms the order, cancellation may not be possible or may be subject to a cancellation fee determined by the restaurant.
2. Refunds:
   • Refunds may be issued in the following circumstances:
     • Quality Issues: If you receive a food item that is spoiled, contaminated, or significantly different from what you ordered, please contact us immediately with details and, if possible, a photo of the issue. We will assess the situation and may issue a full or partial refund.
     • Non-Delivery: If your order does not arrive within a reasonable time frame and is deemed undeliverable (e.g., incorrect address), you may be eligible for a refund.
     • Cancellation: If the restaurant cancels your order for any reason, you will receive a full refund.
3. Refund Process:
   • To request a refund, please contact our customer support team within from 11 AM. To 11 PM. of receiving your order.
   • Refunds will be processed back to the original payment method used for the order.
   • Depending on your financial institution, it may take up to 5 - 6 business days for the refund to appear in your account.
4. Refund Exceptions:
   • Refunds will not be issued for dissatisfaction with taste preferences, change of mind, or if the incorrect food was ordered by the customer.
   • We reserve the right to refuse a refund if we find that the complaint is unjustified or if the issue arises from the customer's end (e.g., incorrect delivery address provided).
5. Contact Us:
   • If you have any questions about our refund policy, please contact us at . Phone: +91-8280523958 , Email: info@yavis.restaurant

Note: www.yavis.restaurant reserves the right to modify this refund policy at any time without prior notice.